business analysis

2 posts tagged “business analysis”.

  1. One person is buried under art supplies and other people's work while four colleagues watch.
    3 min readPerspectives

    Why being helpful is a trap

    Most requests are solutions in disguise. One question, asked at one moment, that saves quarters of wasted work, and the situations where it backfires.

  2. Five people study a network of connected decisions behind a closed document in the foreground.
    3 min readPerspectives

    The document is just the receipt

    You can spend three days on a perfect specification and move nobody's understanding. Why the visible half of knowledge work keeps eating the valuable half.