Product & Business

Practical thinking about understanding needs, building useful things, earning adoption and improving what happens next.

A climbing gym booking report sits beside a stack of cancellation notes at the front desk.
16 min readProduct & Business

The bookings went up. Did the product get better?

At our imagined climbing gym, more beginners book after we update the beginner page and checkout, but more of them cancel without attending. We've got to decide what to trust and what to try next.

August 2026

  1. A newcomer holding rental climbing shoes studies several routes across a sunlit indoor bouldering wall.
    15 min readProduct & Business

    The product manager I'm trying to become

    A climbing-gym checkout looks like a simple fix. Follow the evidence to see what product management asks of us before, during and after launch.